Pricing for Cloud Calls
Pricing for Cloud Calls consists of three parts, billed separately:
Number Rental: This cost fluctuates depending on the country. For numbers in the US and Canada, it's set at $1 per month. The charges are directly withdrawn from your Sprouts wallet.
Call Charges: Costs vary depending on the country associated with the rented phone number. For the US and Canada, the rate for making calls is $0.0165 per minute (excluding call recording). This fee splits into $0.0140 for the voice per minute and a $0.0025 connection charge. In the Calls History under the Plans & Billing tab, this will reflect as $0.0165 per minute. Even if your contact doesn't answer the call, the $0.0025 connection fee still applies. All expenses are taken directly from your Sprouts wallet.
For phone number requirements from other regions (e.g., the UK), please contact the Customer Success Team.
Pricing for Call Recording
The cost associated with call recording is twofold:
Recording: For the US and Canada, the rate is $0.0025 per minute.
Storage: A minimal charge of $0.00050 per minute is applied for storing recordings.
If you require a detailed pricing breakdown for a specific country or need assistance with managing your stored call recordings, don't hesitate to reach out to our Support Team.
Pricing for SMS
Sprouts uses a standard rate of $0.0079 per SMS (based on average US carrier rates for A2P messaging) and an average SMS length of 160 characters.
Sending SMS incurs a $10 monthly charge with an additional one-time fee of $20 from your Sprouts wallet.